|
Teaching
Tools, Strategies, and Resources
 This section provides a listing of areas of awareness,
knowledge, and skills that students in health and mental health
care training
programs need to acquire related to the process of inquiry —communicating
in a multicultural environment. These areas are equally applicable
for continuing education, professional development, and inservice
training. This section also provides additional instructional tools
and strategies such as exercises, activities, and guidance for
faculty, trainers, or facilitators.
Areas of Awareness,
Knowledge, and Skills
The NCCC selected
the following areas of awareness, knowledge, and skills to highlight
in this module. This list is not exhaustive.
Faculty are encouraged to adapt and enhance the following characteristics
based on the needs, interests, and areas of focus within their
respective disciplines and programs.
Awareness
- that
language and culture are inextricably linked;
- that the relationship
between language and culture is dynamic and changes over time
and across settings;
- of your own
communication style (both verbal and non-verbal);
- that there
are a variety of patient communication needs and preferences
(e.g. health literacy, English proficiency, speech or language
disorders, and cognitive and related disabilities);
- that patient-provider
communication can either impede or facilitate the effectiveness
of health and mental health care;
- of the literature
that links communication and quality of care;
- of the importance
of communicating with patients in their primary language;
- of federal
and state laws and state, local, and agency policies that address
language access in health and mental health care services;
- of key considerations
in the provision of high-quality interpretation and translation
services;
- of the concept
of the process of inquiry and its applicability in health and
mental health care settings;
- that using
the process of inquiry can have a positive impact on the patient-provider
relation and ultimately health outcomes; and
- of the reticence
among some patients to discuss issues they perceive as sensitive,
private, or taboo.
|
