Teaching Tools, Strategies, and Resources, continued

Skills to

• apply models and frameworks for effective cross-cultural communication;
• discern when, what, and how to communicate with patients on sensitive areas of inquiry;
• resolve and/or mediate conflict rooted in bias, prejudice, or discrimination;
• plan and implement a process of inquiry for the community using a variety of strategies (key community informant, cultural brokers, focus groups, advisory boards, task forces and committees, and participatory action research);
• assess the level of health literacy by applying one of the health literacy models and by adapting communications with patients accordingly;
• communicate and negotiate treatment options with patients and their families;
• work effectively with foreign and sign language interpreters;
• partner with patients to evaluate the efficacy of translated documents and signage;
• partner with patients to evaluate the quality and effectiveness of interpretation services;
• support and enable patients and their families to advocate on their own behalf when they experience discrimination in health and mental health care settings; and
• coach and/or mentor colleagues and staff to:
• implement a process of inquiry,
• address bias, and
• collaborate with communities.